Returns & Refunds

We want you to have the best experience when shopping with us. If you are unhappy and have any problems please don't hesitate to contact us.

The Consumer Contract Regulations 2013 gives you the right to cancel your order within 14 days after receiving your goods. In most cases, you can change your mind and get a full refund.

If you do change your mind for any reason, we will only accept returns if the product is in the original packaging. This includes products that are sealed in plastic bags - opening the box to inspect the product is allowed. You can not return a product if it has been took out of the original sealed packaging for any reason. 

We are legally entitled to make a deduction from any refund equal to loss in value associated with unnecessary handling of the product. This is anything more than what would normally be expected when inspecting a product in a retail shop.

Prepperstore will refund you within 14 days the value of the original order subject to the product and packaging not being damaged and in original condition.

Prepperstore will refund the cost of goods returned but is not obliged to refund the cost of postage and packaging.

You must take reasonable care of the products you want to return while they are in your possession and ensure that they are returned in the same condition as when they were received by you. This includes not using the products under any condition.

Certain products are exempt and can not be cancelled or refunded once processing has begun. This includes, but is not limited to; goods made to your specifications, goods modified from the manufacturers original specifications, arrow shafts cut to your length, custom made bowstrings, custom made bows.